Assistant Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps · Systems Engineering

In short

We are seeking a 1st Level Operations Assistant Engineer to join our team. This hybrid role involves coordinating and executing maintenance activities to ensure continuous service availability and performance. The ideal candidate will have experience in Network Operations Centers (NOC), basic telecommunication fundamentals, and ITIL understanding.

Responsibilities

Monitor services and manage events at the 1st level.
Assess trends identified from customer complaints.
Manage and resolve incidents at the 1st level.
Escalate and track incidents.
Initiate problem management and support corrective maintenance execution.
Monitor and improve customer experience based on use cases.
Planned activity support & group mail box management.

Requirements

Ericsson Operations Engine - Mode Of Operations.
Good knowledge on Network operation centre (NOC).
Proficient in basic telecommunication fundamentals.
Understanding the importance of SLA and RT.
Quick learner and flexible for Operations requirement.
Good verbal and written communication Skills.
Good / Excellent knowledge of GSM call flow.
Understanding of ITIL.
Basics Linux and Charging System Understanding.
5+ years of experience in telecom or NOC.
Willing to work in shifts in 24*7 support team.
Monitoring of alerts via monitoring tools like OneFM, Grafana.
TT creation within required SLA through TT creating tools oneTM, ITSM.

Desired Qualifications

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Skills

Ericsson Operations EngineNetwork Operations Center (NOC)telecommunicationSLAGSM call flowITILLinuxCharging SystemOneFMGrafanaoneTMITSM

#Noida#Uttar Pradesh#India#Hybrid#Assistant Engineer

About Ericsson

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Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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