AI Business Solutions Technical Program Manager
Technology, Data & Digital · Product & Design · Program Management
In short
This role is for an AI Business Solutions Technical Program Manager on the MCAPS-Core Strategy and Transformation team, focusing on Day-Zero product readiness for customer-facing roles. You will drive the implementation of technical products in Cloud and AI Platforms for customer support and success, ensuring timely and high-quality delivery. Requires a Bachelor's degree and 4+ years of relevant experience, with strong skills in AI, project management, and cross-functional collaboration.
Responsibilities
- Lead end-to-end technical product and service launches across Support, Customer Success, and customer-facing organizations.
- Drive cross-functional programs from initiation through delivery, managing priorities, dependencies, and execution plans.
- Serve as a subject matter expert for Cloud and AI platform technologies.
- Build trusted relationships with stakeholders and provide regular updates.
- Identify risks, dependencies, and operational challenges; develop mitigation strategies.
- Leverage data, customer feedback, and performance metrics to inform decisions.
Requirements
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- 4+ year(s) of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience building and deploying Dynamics 365 or relevant CRM solutions.
- Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems.
- Authorization to work in the United States that does not require employer sponsorship.
Desired Qualifications
- Scrum Master, or other relevant certifications.
Benefits
- The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
- For the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $160,200 - $261,000 per year.
- Certain roles may be eligible for benefits and other compensation.
- Applications accepted on an ongoing basis until the position is filled.
#AI#Technical Program Management#Strategy#Transformation#New Product Introduction#Cloud#Customer Support#Customer Success
Company
Microsoft
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
United States
Qualification
Bachelor
Applicants
Be an early applicant