Agent za podporo v slovenskem in angleškem jeziku (m/ž)

Retail & Consumer Services · Customer Service · Customer Support

In short

We are seeking a Customer Support Agent fluent in both Slovenian and English to assist customers with healthcare inquiries via phone, chat, and email. This is a 100% remote, full-time position with paid training and a competitive salary.

Responsibilities

Provide customer support via multiple channels (calls, chat, email).
Communicate in English daily.
Receive ongoing support from the entire team and Team Leader.
Learn the entire system and processes during training.
Offer support, solutions, and timely answers to customer questions.

Requirements

Advanced spoken and written English (B2 level mandatory).
Advanced spoken and written Slovenian (mandatory).
Availability to work 5 days a week, including Saturday and Sunday.
Good computer skills.
Empathy.
Good communication skills.
Customer focus and problem-solving skills.
Ability to organize well and achieve goals.

Desired Qualifications

Interest in healthcare beyond just taking medication.

Benefits

Salary of €1,481.88 gross.
Permanent contract with a 6-month trial period.
Paid training.
100% work from home.
Daily work support.
Favorable and friendly working atmosphere.
Opportunities for advancement.

Skills

EnglishSlovenianCustomer SupportCommunicationProblem SolvingOrganization

#customer support#slovenian#english#remote#healthcare

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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