Administrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Software Engineering

In short

As a Support Administrator for Kubernetes, you will play a vital role in maintaining and improving our support systems. Your responsibilities include resolving technical issues, providing on-call support, and performing root cause analysis to ensure customer satisfaction and adherence to quality standards.

Responsibilities

Provide operational support using Kubernetes and Ansible for deploying, managing, and troubleshooting containerized applications, ensuring high availability and reliability.
Conduct root cause analysis for escalated issues, using Red Hat Linux and Azure Cloud Services to identify and resolve underlying problems.
Develop and maintain documentation for knowledge management, updating knowledge bases with solutions and best practices for Kubernetes and container orchestration.
Train and mentor new team members on support processes and tools.
Ensure timely resolution of support tickets within agreed SLAs, effectively prioritizing tasks.
Enhance customer experience by driving first call resolution initiatives and minimizing reopened cases through proactive problem-solving.

Requirements

Proficient in Kubernetes and container orchestration.
Solid understanding of Ansible for automation tasks.
Familiarity with Red Hat Linux and Azure cloud environments.
Strong analytical and troubleshooting skills for root cause analysis.
Excellent communication skills for knowledge transfer and customer interactions.

Desired Qualifications

Red Hat Certified Engineer (RHCE) is optional but valuable.
Kubernetes Administrator Certification (CKA) is optional but valuable.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
Work at a place that puts its people first.

Skills

KubernetesAnsibleRed Hat Enterprise LinuxMicrosoft Azure

#Kubernetes#Ansible#Red Hat#Azure#Linux#Cloud

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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