Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

The Intune & Remote Desktop Support Engineer is responsible for managing, supporting, and troubleshooting endpoint devices and remote access solutions. This role focuses on Microsoft Intune device management, application deployment, security compliance, and remote desktop support, ensuring endpoint security and system availability.

Responsibilities

Provide Level 1/Level 2 remote technical support to end users.
Troubleshoot Windows devices, software, and connectivity issues.
Support Remote Desktop Services (RDS), VPN, and remote access solutions.
Resolve incidents related to laptops, desktops, and peripherals.
Assist users with Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Perform remote troubleshooting and escalate complex issues when required.

Requirements

Remote Desktop Support
Intune

Desired Qualifications

Managing, supporting, and troubleshooting endpoint devices and remote access solutions across the enterprise environment.
Microsoft Intune device management, application deployment, security compliance, remote desktop support, user onboarding/offboarding, and providing technical assistance to end users.
Ensuring endpoint security, system availability, and a seamless user experience while adhering to organizational policies and service level agreements (SLAs).

Skills

Microsoft IntuneRemote Desktop ServicesMicrosoft WindowsMicrosoft ServersMicrosoft 365OutlookTeamsOneDriveVPN

#Intune#Remote Desktop Support#Windows#Microsoft Servers#RDS

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