Administrator - Microsoft Intune

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

The SCCM Administrator in Madurai, Tamil Nadu, is responsible for managing and maintaining client systems using Intune and MS Enterprise Mobility Suite. This role involves resolving escalated technical issues, conducting root cause analysis, and ensuring adherence to SLAs and quality standards.

Responsibilities

Provide technical support for SCCM/SMS by resolving escalated tickets and conducting root cause analysis.
Maintain and manage client lifecycle management processes using Intune and MS Enterprise Mobility Suite.
Update and manage the knowledge base by documenting solutions and troubleshooting steps.
Train and coach junior analysts on best practices and operational procedures.
Monitor and analyze customer feedback and service metrics to improve customer experience.

Requirements

Proficient in SCCM/SMS with a solid understanding of client lifecycle management and directory services.
Familiarity with MS Enterprise Mobility Suite and Intune for client management and deployment.
Strong analytical skills for conducting root cause analysis and resolving technical issues.
Excellent communication skills for training and customer interactions.

Desired Qualifications

Microsoft Certified: Modern Desktop Administrator Associate (Optional but valuable)
ITIL Foundation Certification (Optional but valuable)

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Microsoft IntuneSCCMMS Enterprise Mobility SuiteDirectory Services

#System Administrator#Microsoft Intune#SCCM#MS Enterprise Mobility Suite#IT Support#Client Lifecycle Management

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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