Workplace AI Enablement Lead
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Business Analysis
In short
Responsibilities
- Own the adoption of AI tools like Gemini Enterprise and Google NotebookLM, aiming for widespread and indispensable usage across the business.
- Build and manage a network of internal champions to foster AI tool adoption organically within their teams.
- Enable teams to create repeatable AI solutions for documentation, analysis, and onboarding tasks.
- Evaluate new Workspace AI features, filtering for genuinely useful tools and communicating their business value in non-technical terms.
- Ensure everyday practice aligns with established security, privacy, and ethical AI principles.
- Gather field intelligence from champions and provide leadership with adoption metrics and success stories.
Requirements
- Hands-on experience with Gemini Enterprise, Gemini Advanced, NotebookLM, or equivalent tools like Microsoft Copilot, ChatGPT Enterprise, or Claude.
- Deep working knowledge of Google Workspace (Gmail, Docs, Sheets, Slides, Meet) is strongly preferred.
- Proven ability to explain complex AI capabilities in simple, non-technical language.
- A pragmatic approach focused on time-saving workflows over impressive technical features.
- Ability to influence, inspire, coach, and build networks of advocates without direct authority.
- Confidence in facilitating live sessions (demos, lunch-and-learns, Q&A).
- Solid understanding of and respect for enterprise compliance, security, and data privacy principles.
- Experience in digital adoption, enablement, product/platform ownership, or a technical/analytical role in a large distributed organization.
- A degree in Business Administration, Technology Management, Communication, or equivalent practical experience.
- English verbal and written communication skills at C1 level or higher.
- Well-developed communication skills, team player mentality, and willingness to share best practices.
Desired Qualifications
- The role is open to candidates in Croatia ideally, but candidates based in Albania, Bosnia and Herzegovina, Egypt, Latvia, Lithuania, Macedonia, Serbia, Slovenia, Spain or Tunisia will also be considered.
- If you are tired of watching great AI tools go unused, and you would rather change how a global company works than write another strategy deck about it, this role is for you.
Benefits
- A rare mandate to drive AI adoption in a global company that has already invested in AI.
- High visibility across all functions and geographies.
- Freedom to shape your own approach and influence organizational ways of working.
- An international and inclusive environment that offers support and encouragement.
- A personalized development plan and a dedicated education budget.
- Flexible work schedule and life-work balance.
Skills
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Company
TranscomJob Posted
4 hours ago
Expires
in 1 hour
Employment Type
Full Time
Work mode
Remote
Experience Level
Mid-Senior
Locations
Croatia
Albania
Bosnia and Herzegovina
Egypt
Latvia
Lithuania
North Macedonia
Serbia
Slovenia
Spain
Tunisia
Qualification
Applicants
Be an early applicant
