VAS Specialist, Value Added Services

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success

In short

Amazon Home Services is looking for a customer-obsessed and analytical VAS Specialist in Karnataka, India. This role involves managing end-to-end service delivery, identifying and resolving customer issues, and partnering with various teams to improve customer experience on the Amazon Home Services platform.

Responsibilities

Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply.
Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact.
Root cause defects to understand underlying causes, and design inputs to address root causes for these defects.
Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners.
Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future.
Own success metrics for the program.

Requirements

1+ years of sales experience.
Bachelor's degree.

Desired Qualifications

1+ years of stakeholder or account management, or 1+ years of professional work experience.

Benefits

Inclusive culture empowers Amazonians to deliver the best results.
Workplace accommodations and adjustments available for individuals with disabilities.

#e-commerce#customer service#operations#service delivery

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