User Researcher - Newcastle

Technology, Data & Digital · Product & Design · UI/UX Design · User Research · Product Management

In short

Accenture seeks an experienced User Researcher for its Advanced Technology Centre in Newcastle. The role involves understanding user needs, behaviours, and motivations to inform design decisions for intuitive, accessible, and effective products and services within multidisciplinary Agile teams.

Responsibilities

Plan, recruit, and conduct user research activities for digital products and services.
Lead the end-to-end research process, from defining objectives to analysing findings and presenting insights.
Align research activities to support decision-making and product direction.
Work with Product Owners and stakeholders to develop effective research strategies.
Create research materials, discussion guides, and testing artefacts.
Turn user insights into actionable recommendations for design and delivery teams.
Collaborate closely with Designers, Developers, and other specialists throughout the product lifecycle.
Advocate for user needs and champion User-Centred Design across teams.
Present research findings and recommendations to stakeholders and clients.
Contribute to the UX and Design community through collaboration, knowledge sharing, and continuous improvement.

Requirements

Experience working as a User Researcher within digital product or service teams.
Experience working to Government Digital Service (GDS) standards and principles.
Experience planning, conducting, and analysing qualitative and quantitative user research.
Experience working within Agile Scrum teams and multidisciplinary environments.
Strong stakeholder management and communication skills.
Ability to translate complex research findings into clear, actionable insights.
Experience advocating for users and helping teams adopt user-centred design practices.
Confidence presenting research findings to a variety of audiences.

Desired Qualifications

A portfolio demonstrating user research activities, user journeys, personas, usability testing, prototyping, and design collaboration.
Experience working on large-scale digital transformation or public sector programmes.
Experience with a variety of research methods across discovery, alpha, beta, and live phases.
Experience mentoring or supporting less experienced researchers.

Benefits

Competitive salary and performance-related rewards.
25 days' annual leave, with the option to buy additional days.
Private medical insurance.
Three additional days of paid leave each year for charitable activities.
Access to industry-leading training, certifications, and career development opportunities.
Opportunities to work across a diverse range of clients, sectors, and digital transformation programmes.
A supportive and inclusive culture that encourages collaboration, innovation, and continuous learning.

Skills

User ResearchAgileUsability TestingPrototypingDesign

#User Researcher#User Experience#UX#Design#Agile#Newcastle#Technology

About Accenture

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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients,…

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