Unit Customer Experience Manager, Customer Relations

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Management

In short

IKEA is seeking a Unit Customer Experience Manager in Dartmouth, Nova Scotia, to lead customer relations and strategy. This role involves fostering a customer-focused culture, analyzing performance, and developing a high-performing team to ensure an excellent customer experience.

Responsibilities

Lead the customer assignment and unit strategy and be accountable for its performance.
Lead the customer team and collaborate with key stakeholders to secure a customer-focused culture to create a rewarding customer experience.
Set, analyse and ensure performance standards are met and corrective actions are implemented and sustained to ensure an excellent customer experience.
Lead, coach and develop a competent, high performing and learning unit customer team.
Secure that customer insights and competitor analysis are used to identify initiatives and continuously improve the customer experience.

Requirements

Minimum 8 years of related experience
Minimum 3 years of managerial experience

Desired Qualifications

At IKEA, it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right!
Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
We’re a bunch of people who are truly passionate about people!

Benefits

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

#customer relations#customer experience#management

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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