Transportation Specialist I, ROC
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Join Amazon's Relay Operation Centre (ROC) in Hyderabad as a Transportation Specialist. This role involves managing the flow of information between stakeholders to resolve transportation exceptions, ensuring timely pick-up and delivery of freight. You will utilize internal tools and communicate effectively to maintain operational efficiency and customer satisfaction.
Responsibilities
- Facilitate the flow of information between external (Carriers, Vendors, Shippers, Drivers) and internal customers (Amazon sites, business teams).
- Resolve potential issues impacting customer experience and business continuity in Inbound (IB) and Outbound (OB) operations.
- Address issues such as appointment bookings, reschedules, in-transit disruptions, and weather impact.
- Support tasks like load scheduling, load cancelations, network capacity management, coordinating with non-Amazon transportation organizations, managing remote gate-houses, and equipment availability/maintenance.
- Provide timely resolution to issues by researching internal tools and making real-time decisions.
- Analyze data and effectively communicate resolutions to meet network speed and customer promises.
- Communicate clearly in written and oral form.
- Ideate and drive process improvements.
- Maintain high standards of quality and productivity.
- Systemically escalate problems to relevant owners and teams and follow through to closure.
- Work within various time constraints to meet critical business needs.
- Support 24/7 operations across rotational shifts for NA and EU regions.
Requirements
- Bachelor's degree or equivalent training or certifications.
- Basic understanding of Logistics.
- Ability to communicate clearly in written and oral form.
- Experience using Microsoft Excel.
- Experience using MS Outlook, Word, and Excel.
Desired Qualifications
- Ability to understand the size of a problem and systemically escalate.
- Ability to quickly understand business impact of trends and make decisions.
- Flexibility with rotational shift requirements.
Benefits
- Best learning opportunities and work experience in transportation execution, supply chain and operations management.
- Opportunity to start/restart/advance your career and progress to leadership roles at Amazon.
- Rotational shifts to support 24/7 operations (accommodations considered based on individual needs).
- Support for externalization of ROC capabilities to external shippers and vendors.
- Inclusive culture that empowers Amazonians.
#transportation execution#supply chain#operations management#freight#customer service
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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