Transportation Representative, Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Transportation Representative (L2 Associate) serves as the main point of contact for Amazon's delivery partners, addressing their concerns and troubleshooting issues. This role requires strong communication, problem-solving skills, and the ability to suggest process improvements for efficient service delivery.

Responsibilities

Act as the primary interface between Amazon and delivery partners.
Troubleshoot delivery partner issues and identify concerns.
Provide process improvement suggestions.
Communicate effectively and professionally at all times.
Provide/expedite prompt and efficient service to delivery partners.
Manage sensitive cases by escalating through the appropriate channels.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends.

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate clearly and correctly with all customers.
Good comprehension skills to clearly understand and state customer issues.
Ability to concentrate without distraction to resolve customer issues.
Ability to work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Desired Qualifications

Knowledge of and proficiency in Excel and SQL.
Experience in logistics, or experience in an operational role.

Skills

Microsoft OutlookMicrosoft WordInternet ExplorerExcelSQL

#Transportation Representative#L2 Associate#Delivery Partners#Issue Resolution#Process Improvement#Communication Skills#Time Management#Performance Metrics#Logistics#Operations

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