Transportation Representative, Relay Operations

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Als Transportation Representative im L2-Level sind Sie die Hauptschnittstelle zwischen Amazon und seinen Lieferpartnern und bearbeiten deren Anliegen und Probleme. Sie arbeiten daran, die Effizienz zu verbessern und Lösungsfindung durch logisches Denken zu fördern.

Responsibilities

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications

Desired Qualifications

Logistics background and Experience in similar role
Proficient in Excel

Skills

Microsoft OutlookMicrosoft WordExcel

#Supply Chain#Transportation Management#Relay Operations

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