Trainer - Bacolod, Philippines (Pooling)

Logistics, Sales & Operations

In short

Transcom is seeking a Trainer for its Bacolod site in the Philippines. The role involves equipping new and existing employees with skills and knowledge for customer experience, focusing on product knowledge, financial regulations, and system navigation within a highly regulated industry. The position requires strong facilitation, communication, and adaptability skills, along with experience in the BPO sector and proficiency in MS Office and LMS.

Responsibilities

Facilitate new hire training programs covering product knowledge, customer service skills, financial regulations, and system navigation.
Deliver upskilling, cross-training, and refresher sessions on evolving FinTech policies and processes.
Assess learner progress through tests, role-plays, and live monitoring, providing coaching.
Collaborate with Operations, Quality, and Client teams to identify performance gaps and develop targeted training interventions.
Create and update training materials, knowledge bases, and job aids.
Track, document, and report on training effectiveness using metrics and feedback analysis.
Promote a learning culture through engaging and practical learning methods.

Requirements

Bachelor’s degree in Education, Business, or related field (preferred)
Minimum 2–3 years of training experience in the BPO industry
Strong understanding of financial compliance, data privacy, and security standards
Excellent facilitation, presentation, and communication skills
Ability to adapt training methods to different learning styles and skill levels
Proficiency in MS Office and Learning Management Systems (LMS)
Strong interpersonal and motivational skills with the ability to engage diverse groups.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Skills

MS OfficeLearning Management Systems (LMS)

#Training#BPO Industry#Financial Compliance#Customer Experience

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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