Track Manager - Google Cloud Platform (GCP)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

L3+ Collaboration Engineer with over 9 years of experience in enterprise collaboration platforms, unified communications, and video conferencing. Responsible for architecture support, administration, advanced troubleshooting, and technical leadership for Zoom Collaboration services globally. Located in Noida, Uttar Pradesh, India.

Responsibilities

Lead administration and support of Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinar, and Zoom Contact Center platforms.
Drive platform stability, availability, performance, and service optimization initiatives.
Troubleshoot complex audio, video, content-sharing, conferencing, and collaboration issues.
Manage Zoom Room deployments, conference room technologies, and endpoint integrations.
Support enterprise integrations with Microsoft 365, Active Directory, Entra ID, SSO, SAML, MFA, and calendar platforms.
Lead platform upgrades, feature deployments, migrations, and technology refresh initiatives.
Manage capacity planning, platform governance, licensing, and compliance requirements.
Own Major Incident Management, Root Cause Analysis (RCA), and problem-resolution activities.
Develop operational standards, service improvement roadmaps, and automation opportunities.
Create executive reports, service dashboards, KPI/SLA reviews, and operational metrics.
Provide technical leadership and escalation support to L1/L2 engineers.
Support global operations and critical incident/on-call activities.

Requirements

Strong expertise in Zoom Collaboration Platform Administration.
Hands-on experience with Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinar, and Zoom Contact Center.
Deep understanding of Unified Communications (UC), VoIP, Audio/Video Conferencing, and Collaboration Ecosystems.
Experience integrating Zoom with Microsoft 365, Entra ID, Active Directory, SSO, SAML, and MFA.
Strong understanding of networking concepts including TCP/IP, DNS, DHCP, QoS, Firewalls, Proxies, VPNs, and WAN optimization.
Experience managing enterprise conferencing hardware and room collaboration technologies.
Strong knowledge of ITIL processes including Incident, Problem, Change, Release, and Major Incident Management.
Experience with ServiceNow, monitoring tools, reporting platforms, and operational analytics.
Strong troubleshooting, RCA, stakeholder management, and vendor-management skills.
Zoom Certified Administrator or equivalent collaboration platform certifications preferred.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Zoom MeetingsZoom RoomsZoom PhoneZoom WebinarZoom Contact CenterUnified CommunicationsVoIPAudio/Video ConferencingMicrosoft 365Entra IDActive DirectorySSOSAMLMFATCP/IPDNSDHCPQoSFirewallsProxiesVPNsWAN OptimizationITILServiceNow

#Google Cloud Platform#GCP#Track Manager#Collaboration Engineer#Enterprise Collaboration#Unified Communications#Video Conferencing#Zoom#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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