Track Manager

Technology, Data & Digital · Software & Web Development · Software Engineering · Frontend

In short

Leads the technical delivery and operational excellence of ServiceNow IT Operations Management (ITOM) solutions in large-scale environments, ensuring seamless integration via REST/SOAP APIs and AngularJS interfaces. This role involves architecting automation, leading UI development, providing expert technical guidance, and mentoring teams to optimize ITOM outcomes and business processes.

Responsibilities

Architect and implement automation solutions using ServiceNow ITOM modules, ensuring seamless integration with enterprise systems via REST/SOAP APIs.
Lead the development of custom dashboards and interactive user interfaces using AngularJS to enhance operational visibility and reporting.
Provide expert technical guidance to resolve complex incidents and problems in IT operations management workflows, ensuring alignment with client SLAs.
Design and optimize data exchange processes between ServiceNow ITOM and external platforms using REST/SOAP APIs for reliable information flow.
Drive continuous improvement initiatives by analyzing operational metrics and identifying automation opportunities within the ServiceNow ITOM ecosystem.
Mentor and guide project teams in adopting best practices for ServiceNow development, API integration, and front-end automation, fostering knowledge sharing and professional growth.
Collaborate with stakeholders to translate business requirements into robust technical solutions, ensuring process innovation and alignment with organizational goals.

Requirements

Excellent Skills In Designing And Integrating Rest/Soap Apis For EnterpriseScale Solutions.
Advanced Proficiency In Angularjs For Developing Dynamic Interfaces And Custom Dashboards.
Strong Understanding Of It Operations Management Concepts And Process Optimization.
Excellent Analytical And ProblemSolving Abilities, With A Proactive Approach To Continuous Improvement.
Advanced Ability To Mentor And Technically Lead Teams In Tools And Automation Projects.

Desired Qualifications

ServiceNow Certified Implementation Specialist – ITOM (recommended).
ServiceNow Certified Application Developer (optional but valuable).
ITIL Foundation Certification (optional but valuable).

Benefits

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Global technology company with over 223,000 people across 60 countries.
Delivers industry-leading capabilities centered around digital, engineering, cloud and AI.

Skills

ServiceNow ITOMRESTful APIAngularJSSOAP APIIT Operations ManagementAngular

#IT Operations#ServiceNow#ITOM#RESTful API#AngularJS#API Integration#Dashboards#Reporting#Service Level Agreements#Mentoring#Process Improvement#Automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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