Track Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity · Database Administration

In short

As an Infrastructure Asset Engineer (Track Lead - Support & Operations) in Pune, you will be responsible for the governance, security, compliance, and operational stability of database assets. This role involves managing JIRA tickets related to vulnerability management, cyber hygiene, patch governance, and risk reduction, ensuring timely resolution in line with organizational policies.

Responsibilities

Manage security risks associated with technology assets.
Raise risk acceptances, exceptions, or compensating controls when remediation cannot be achieved within agreed timelines.
Ensure risks are documented, tracked, approved, and periodically reviewed.
Own and manage vulnerability remediation activities for assigned applications and infrastructure assets.
Review, assess, prioritize, and action vulnerability findings raised through security scanning tools and governance processes.
Ensure vulnerabilities are remediated within defined Cyber Hygiene remediation timelines and SLAs.
Track remediation progress and provide regular status updates to stakeholders.
Coordinate with technology owners, engineering teams, and support teams to drive timely remediation.
Ensure patch compliance across application-related infrastructure, servers, databases, middleware, and supporting technologies.
Review and approve patching activities and change requests.
Coordinate patch testing, implementation, validation, and rollback planning.
Monitor patch deployment schedules and ensure compliance with patching policies.
Drive closure of Cyber Hygiene findings and security remediation tasks.
Ensure compliance with corporate security standards, CIS benchmarks, and security controls.
Monitor Cyber Hygiene dashboards, reports, and KPIs.
Identify recurring issues and drive sustainable remediation solutions.

Requirements

Engineered Database products (Oracle – ExaCC, Oracle enterprise manager, MSSQL etc)
Operating Systems: Linux/Unix, Windows
ServiceNow / ITSM Tools
Change Management Processes
Risk Management and Exception Handling
Security Incident and Problem Management
Strong stakeholder management
Excellent communication and reporting skills
Problem-solving and analytical thinking
Ability to manage multiple priorities
Strong ownership and accountability mindset
Experience presenting security metrics to senior management

Desired Qualifications

Bachelor's degree in Computer Science, Information Security, or related field.
Security certifications such as CISSP, CISM, Security+, CRISC, or equivalent.
Experience in financial services or regulated environments.
Experience managing large-scale remediation programs and security compliance initiatives.

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

OracleOracle Enterprise ManagerMSSQLLinuxUnixWindowsServiceNowITSMChange ManagementRisk ManagementException HandlingSecurity Incident ManagementProblem ManagementCISSPCISMSecurity+CRISC

#Infrastructure Asset Engineer#Database#Governance#Security#Compliance#Operational Stability#JIRA#Vulnerability Management#Cyber Hygiene#Patch Governance#Risk Reduction#Regulatory Compliance#Production Environments#Non-production Environments#Oracle#MSSQL#Linux#Windows#ServiceNow#ITSM#Change Management#Risk Management#Exception Handling#Security Incident Management#Problem Management#Stakeholder Management#Communication#Reporting#Problem-solving#Analytical Thinking#Ownership#Accountability#CISSP#CISM#Security+#CRISC#Financial Services#Regulated Environments

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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