Technical Support Engineering Manager
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Responsibilities
- Lead a team of product experts to solve complex customer technical issues.
- Manage customer relationships regarding technical support and act as an escalation point.
- Ensure the team possesses the necessary technical skills for excellent customer experience.
- Facilitate understanding of the product feedback cycle and participate in case triage.
- Identify resources for automation and tool implementation.
- Establish engagement strategies for effective collaboration across teams.
- Drive accountability and attract/retain great people.
Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
- OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
- OR equivalent experience.
- 1+ year(s) of experience managing people.
- Confident in reading, writing, and speaking English.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
Desired Qualifications
- Fluent in German, French, Italian and confident in reading, writing and speaking English (preferred language qualification).
Benefits
- The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year.
- Certain roles may be eligible for benefits and other compensation.
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Salary
LEI 199,400–347,800 / year
Experience Level
Senior
Locations
Romania
Qualification
Applicants
Be an early applicant
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