Technical Solution Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Support Engineer is responsible for handling problems reported by customers or other Ericsson support organizations. Key responsibilities include configuration, CSR handling, fault analysis, E2E troubleshooting, and corrective maintenance in the network.

Responsibilities

Responsible for Configuration
CSR Handling
Fault analysis
E2E troubleshooting
Handling of HLR, MSS, or IMS / UDM
CSR Handling (Fault Analysis, Troubleshooting)
Emergency handling & Corrective maintenance in the network
Software updates, Upgrades
New Features Implementation

Requirements

Customer Issue handling
Emergency handling
Software Update Management (SUM) handling
Knowledge Management
Remote Service Gateway (RSG)

Benefits

Outstanding opportunity to use skills and imagination
Chance to build solutions never seen before
Challenging work environment
Diverse team of innovators
Encouraging a diverse and inclusive organization
Championing diversity in everything they do
Collaboration with people with different experiences drives innovation
Encouraging people from all backgrounds to apply
Realize their full potential as part of the Ericsson team
Ericsson is proud to be an Equal Opportunity Employer

Skills

Customer Issue handlingEmergency handlingSoftware Update ManagementKnowledge ManagementRemote Service Gateway

#Support#Technical Support#Solution Engineering

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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