Team Leader
Logistics, Sales & Operations · Sales & Business Development · Sales Management
In short
Transcom is seeking a Team Leader for its Davao, Philippines site to manage and lead a team of CSRs. The role focuses on product knowledge, quality, and effectiveness, aiming to meet company objectives in client and shareholder satisfaction, while developing CSR competencies and fostering a positive work environment.
Responsibilities
- Directly responsible for managing product knowledge, profitability, quality, and effectiveness for the team.
- Focus on leading and managing a team of CSRs to meet company objectives.
- Develop competencies of CSRs and ensure behaviors align with Transcom goals.
- Keep motivation high by adapting leadership style to individual needs.
- Create an environment conducive to success by promoting and recognizing initiatives.
- Ensure high employee satisfaction and attendance.
- Promote teamwork and cooperation amongst team members and colleagues.
- Lead by example.
- Take full responsibility and required action on disciplinary procedures.
- Ensure team members meet targets consistently for the Reward Fund.
Requirements
- Telco experience is a plus.
- With leadership experience and good effective feedback skills.
- Promote communication and be open to feedback.
Desired Qualifications
- Adapting the leadership style to individual needs.
- Promoting and recognizing initiatives.
Benefits
- Day 1 HMO
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom’s Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service
#Team Leader#Davao#Philippines#Operations#CSR
Company
Transcom
Job Posted
4 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Davao, Philippines
Applicants
Be an early applicant