Staff Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support · Administrative Support
In short
The Staff Customer Service Representative will join the Americas Shared Services Center in Costa Rica, providing comprehensive customer support including order processing, returns, and sales assistance. This role requires advanced English proficiency, a Bachelor's degree or equivalent experience, and 2-3 years in back-office operations.
Responsibilities
- Understand and interact with T&M departments, processes, and applications to support customer needs.
- Support sales opportunity management for strategic customers by fulfilling requests or advancing them.
- Provide basic understanding of strategic customers throughout the sales and post-sales cycle.
- Ensure an efficient customer experience by resolving issues promptly.
- Process standard and non-standard customer orders and quotes using Oracle Order Entry, Sales Force, and Outlook.
- Follow up with customers on pending actions via phone and email.
- Support customer inquiries regarding order process, product availability, service delivery, or repair status.
- Assist the Sales team by providing transactional support and information.
- Build and manage Customer data records within Oracle.
- Handle inbound customer service calls for orders or quotes processing from strategic customers in the Americas.
- Lead all aspects of incoming customer calls for Sales, Tech Support, post-sales aid, and general inquiries.
Requirements
- Advanced English level (B2+) for excellent reading, writing, and verbal communication.
- Bachelor's Degree completed or advanced student status, preferably in Engineering-related careers.
- 2-3 years of experience in back-office operations, preferably within Shared Services or multinational companies.
- Ability to work Full-time, 8-hour workday between 6 am to 7 pm CST Monday-Friday, with overtime availability.
- Effective communication with US customers regarding orders, service, and account inquiries.
- Proficient in computer usage and a variety of basic skills.
- Strong customer service attitude, positive outlook, and excellent work ethic.
- Effective time management skills and a self-starter attitude.
- Ability to handle multiple duties and tasks to meet defined service levels.
- Ability to take ownership of customer needs and demonstrate initiative.
- Interest in learning new business applications and enterprise software.
- Interest in learning/improving processes.
Desired Qualifications
- Oracle order entry and application experience is a plus.
- Expertise in Account Management and differentiated account treatment strategy.
Benefits
- Competitive benefits plans.
- Variety of medical insurance plans.
- Employee Assistance Program.
- Employee resource groups.
- Recognition programs.
- Flexible time off plans.
- Vacation and holiday leave.
- Career growth opportunities in people management, quality management, workforce management, and sales-related roles.
- Opportunities within the Share Service Center.
Skills
customer servicesales supportOracleSalesforceOutlook
#customer support#shared services#multinational companies#order entry#sales#account management
About Emerson
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…
Company
EmersonJob Posted
7 hours ago
Employment Type
Full Time
Work mode
Hybrid
Hours per week
40
Experience Level
Associate
Locations
Escazú, Costa Rica
Qualification
Bachelor, Undergraduate
Applicants
Be an early applicant
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