In short
Electrolux seeks a Sr Sales Support Specialist in Charlotte, NC for a full-time, hybrid role supporting their aftermarket business. The position involves order management, customer data maintenance, financial collaboration, and data analysis to drive growth and improve service levels.
Responsibilities
- Execute customer orders and requests accurately and efficiently.
- Monitor customer operational performance, analyze trends, identify root causes, and implement corrective actions.
- Maintain and manage customer data within ERP systems.
- Partner with Finance and Accounts Receivable teams to manage customer credit lines and resolve issues.
- Analyze customer and operational data to identify opportunities for business growth and process optimization.
- Lead and support operational and analytical activities for assigned customer accounts.
- Collaborate with cross-functional teams, including Sales, Operations, Marketing, Product Management, Service, Finance, IT, Legal, and Compliance.
- Develop and implement solutions to operational challenges.
Requirements
- Bachelor’s degree required
- 4+ years of experience in Sales Operations, Customer Support, Customer Service, or a related business operations role.
- Experience analyzing data, developing reports, and using insights to drive business decisions and customer performance improvements.
- Proficiency with ERP systems and Microsoft Excel.
- Ability to manage multiple priorities in a fast-paced environment.
Desired Qualifications
- Experience working with customer and operational data preferred.
- Occasional travel may be required.
Benefits
- Discounts on Electrolux products and services
- Family-friendly benefits
- Insurance policy plan
- Extensive learning opportunities and flexible career path
#Sales Support#Customer Service#Order Management#Data Analysis#ERP
Company
Electrolux Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Charlotte, United States of America
Qualification
Bachelor
Applicants
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