The Job

Sr Campaign Ops Associate, Global Shared Service (GSS), Campaign Ops, Prime Video

Marketing, Media & Creative · Marketing & Advertising · Digital Marketing · Content Strategy · Marketing Strategy

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In short

Amazon Prime Video is seeking a Japanese-speaking Sr Campaign Ops Associate for its Global Shared Services team in India. This role involves building marketing campaigns using various tools and following SOPs, with a focus on quality and timely delivery. Responsibilities include campaign execution, quality checks, process improvement, and updating workflow trackers.

Responsibilities

  • Build campaigns for Amazon Prime Video using marketing tools and operations workflows.
  • Deliver assigned campaigns on time with the right quality.
  • Learn and adapt to new features and process changes.
  • Update workflow tools and trackers to monitor daily tasks.
  • Fulfill business objectives and KPI criteria, including SLA, productivity, and quality targets.
  • Alert managers/SMEs proactively on problems or concerns.
  • Resolve customer-facing trouble tickets with 100% SLA and quality.
  • Comply with SOPs and manager's directions to ensure tasks meet quality standards.
  • Identify errors in SOP content and report them to Subject Matter Experts.
  • Contribute to process enhancement by suggesting automation ideas/Kaizens.
  • Provide input to SMEs during root cause analysis.
  • Perform marketing operations to improve content visibility on Amazon Prime Video.
  • Quickly understand marketing tools and operation workflow tools.
  • Continuously adapt and learn new program features to improve content editing and fixing.
  • Perform content quality checks for user experience (flow and format quality).

Requirements

  • Speak, write, and read fluently in Japanese.
  • Completed undergraduate degree in any stream.
  • Familiarity with Excel functions.
  • JLPT (Japanese Language Proficiency Test) - N2/3 certification.
  • Ability to communicate effectively.
  • Ability to understand Japanese used in everyday situations and in various circumstances to a certain degree.

Desired Qualifications

  • Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
  • Self-starter, good team player.
  • Strong attention to detail in editing content and deep dive to identify root causes of issues.
  • Good at problem-solving, data analysis, and troubleshooting issues related to content editing.
  • Good interpersonal skills to manage ongoing relationships with program team and inter operations teams.
  • Working knowledge of XML standards would be an added advantage.
  • Knowledge of or experience in the Digital Marketing industry is a big plus.

Benefits

  • Opportunity to influence business decisions and shape the future.
  • Flexibility to work on rotational shifts as per business requirements.
#Campaign Operations#Prime Video#Marketing Tools#SOP#Japanese
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Company

Amazon

Job Posted

5 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Chennai, India

Qualification

Undergraduate

Applicants

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