Sr. Business Intelligence Reports Developer - Manila, Philippines

Technology, Data & Digital · Data, AI & Analytics · Business Intelligence · Data Analysis · Software Engineering

In short

Transcom is seeking a Sr. Business Intelligence Reports Developer in Pasig, Philippines. This role involves designing, developing, and implementing enterprise-level reports and dashboards using various tools and technologies. The ideal candidate will have a minimum of 5 years of Contact Center experience and 3 years in BI development.

Responsibilities

Design, develop, implement, project manage, and support mission-critical enterprise business intelligence reports and dashboards.
Gather and document reporting requirements from cross-functional departments and business leaders.
Translate business requirements into specifications for reports and dashboards.
Convert legacy reports to the enterprise BI solution.
Design and build operational dashboards for actionable insights.
Master data visualization, data storytelling, and create effective dashboards and infographics.
Build and maintain data warehouses.
Transition developed reports and dashboards to the Operations & Support team.
Provide technical assistance and cross-training to team members.
Provide training and assistance to users for adhoc report generation.
Ensure proper configuration management and change controls.
Design and implement technology best practices, guidelines, and repeatable processes.
Mentor other analysts and guide them through specific projects.
Improve quality results by recommending changes as needed.

Requirements

Minimum of 5 years of Contact Center experience.
At least 3 years experience developing and implementing enterprise-scale reports and dashboards.
Experience working with users in a requirements analysis role.
Extensive experience with data warehouse implementations.
Knowledge of logical modeling concepts.
Proficiency with Google Cloud Platform, Looker, Data Studio, Google App Scripts, Python, SQL, Big Query, PowerBi.
Understanding of RPA solutions.
Expert on using MS Excel, VBA Macro and charting principles.
Excellent project management skills.
Performance tuning experience related to reporting queries.
Understanding of data integration issues (validation and cleaning).
Familiarity with complex data and structures.
Excellent interpersonal (verbal and written) communication skills.
Strong analytical, conceptual and problem-solving abilities.
Ability to manage multiple priorities and adjust quickly to changing priorities.
Leadership qualities to mentor junior members of the team.

Desired Qualifications

Preferably college graduate of a technical or business course and from a reputable institution.
Programming/scripting experience and knowledge of software development life cycle is preferred.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Skills

SQLPower BIGoogle Cloud PlatformLookerData StudioGoogle App ScriptsPythonBigQueryRPAMS ExcelVBA Macro

#Business Intelligence#Reporting#Developer#Manila#Philippines

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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