Sr Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · DevOps
In short
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents, escalated by analysts, and perform root cause analysis.
- Implement solutions to resolve technical and security issues.
- Work on value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
- Resolve complex tickets within agreed SLAs.
- Collaborate with other support teams to ensure seamless operations and security posture.
- Ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions/reopened cases, and mitigating security threats.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Madurai, India
Applicants
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