Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Seeking a Sr Administrator (Support & Operations) in Lucknow to provide advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback. Responsibilities include resolving complex incidents, managing knowledge bases, and collaborating with support teams to maintain seamless operations and security.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents, perform root cause analysis, and implement solutions.
Work on value-adding activities like knowledge base updates, training freshers, and coaching analysts.
Resolve complex tickets within agreed SLAs and collaborate with other support teams.
Ensure positive customer experience and CSAT through First Call Resolution and minimizing rejected resolutions.

Requirements

Advanced technical support skills
Troubleshooting expertise
Root cause analysis capabilities
Ability to resolve complex incidents and technical/security issues
Experience with SLAs
Focus on customer experience and CSAT

Benefits

Opportunity to supercharge potential and find your career spark at HCLTech.
Work at a global technology company with over 230,000 employees across 60 countries.
Focus on customer verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#Support#Operations#Administrator#Technical Support#Troubleshooting#Root Cause Analysis#Incidents#Security Issues#SLAs#Customer Experience

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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