Sr Administrator (Support & Operations)

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

As a Sr Administrator (Support & Operations) / Retail Retalix Solution Specialist (L2 Support Engineer), you will be responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem. You will ensure high availability of POS systems and related operations, troubleshoot incidents, and manage system configurations.

Responsibilities

Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
Support cashier workstations, POS terminals, store controllers, and peripheral devices.
Investigate transaction failures, system performance issues, and data synchronization problems.
Support fuel management operations, pump communications, and price updates.
Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.
Manage product configurations, promotions, discounts, and price book updates.
Support inventory and stock management processes.
Perform root cause analysis for recurring incidents.
Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.
Participate in Major Incident Management and bridge calls.
Configure and maintain Retalix store systems and user access.
Perform application health checks and proactive monitoring.
Support software deployments, upgrades, patches, and configuration changes.
Validate interfaces between POS, payment systems, controllers, and back-office applications.
Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
Support automation and process improvement initiatives.
Conduct knowledge transfer sessions for service desk and support teams.
Identify opportunities to improve remote resolution and reduce field support dependency.

Requirements

Retalix POS Suite
Retalix Back Office System (BOS)
Retail Store Controller Applications
Inventory & Fuel Management Systems
POS Terminals
Payment Systems (Verifone, Ingenico, etc.)
Barcode Scanners
Receipt Printers
Fuel Pump Integration Systems
Store Networks and Controllers

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Retalix POS SuiteRetalix Back Office System (BOS)Retail Store Controller ApplicationsInventory Management SystemsFuel Management SystemsPOS TerminalsPayment SystemsVerifoneIngenicoBarcode ScannersReceipt PrintersFuel Pump Integration SystemsStore NetworksControllers

#Retail#POS#Support#L2 Support#Retalix#Administration#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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