SPS Associate [T4], SPS T4

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Amazon is seeking a SPS T4 Associate to provide customer support to global Selling Partners. This role involves handling tickets, resolving seller issues at the first point of contact, and maintaining high-quality service. The ideal candidate has 1+ years of customer service and process improvement experience.

Responsibilities

Provide end-to-end ownership and proactive problem solving for every ticket raised.
Offer exceptional support to Selling Partners.
Serve as the first resolution point for Selling Partner Support Associates.
Handle tickets and cater to end-to-end resolutions for sellers.
Ensure seller issues are resolved at the first point of contact.
Demonstrate effective, clear, and professional written and oral communication.
Provide prompt and efficient service and escalate issues appropriately.
Maintain a positive and professional demeanor.
Demonstrate excellent time-management skills and ability to work independently.
Contribute to a positive team environment and assist team members.
Maintain acceptable performance metrics (quality, productivity, FCR, attendance).
Actively seek solutions through logical reasoning and data interpretation.
Identify trends and suggest improvements.
Respond to Seller Queries via Phone, Chat and Email.
Handle queries from sellers across the world in their time zone.
Follow available guidelines to ensure seller experience.
Ensure tools and resources are working before handling a contact.
Highlight issues through available mechanisms.

Requirements

1+ years of customer service experience.
1+ years of driving process improvements experience.
Fluent in English (speak, write, and read).
Experience with Microsoft Office products and applications.
Experience with Excel.
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Desired Qualifications

Work flexible schedule including weekends, nights, and holidays.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Bachelor's degree, or experience at Amazon (full-time).

Skills

Microsoft OfficeExcel

#Customer Service

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