The Job

SPS Associate [T4], SPS T4

Logistics, Sales & Operations · Sales & Business Development · Customer Success

Join for updates

In short

Amazon is seeking a SPS T4 Associate to provide customer support to global Selling Partners. This role involves handling tickets, resolving seller issues at the first point of contact, and maintaining high-quality service. The ideal candidate has 1+ years of customer service and process improvement experience.

Responsibilities

  • Provide end-to-end ownership and proactive problem solving for every ticket raised.
  • Offer exceptional support to Selling Partners.
  • Serve as the first resolution point for Selling Partner Support Associates.
  • Handle tickets and cater to end-to-end resolutions for sellers.
  • Ensure seller issues are resolved at the first point of contact.
  • Demonstrate effective, clear, and professional written and oral communication.
  • Provide prompt and efficient service and escalate issues appropriately.
  • Maintain a positive and professional demeanor.
  • Demonstrate excellent time-management skills and ability to work independently.
  • Contribute to a positive team environment and assist team members.
  • Maintain acceptable performance metrics (quality, productivity, FCR, attendance).
  • Actively seek solutions through logical reasoning and data interpretation.
  • Identify trends and suggest improvements.
  • Respond to Seller Queries via Phone, Chat and Email.
  • Handle queries from sellers across the world in their time zone.
  • Follow available guidelines to ensure seller experience.
  • Ensure tools and resources are working before handling a contact.
  • Highlight issues through available mechanisms.

Requirements

  • 1+ years of customer service experience.
  • 1+ years of driving process improvements experience.
  • Fluent in English (speak, write, and read).
  • Experience with Microsoft Office products and applications.
  • Experience with Excel.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Desired Qualifications

  • Work flexible schedule including weekends, nights, and holidays.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Bachelor's degree, or experience at Amazon (full-time).
#Customer Service
Amazon Logo

Company

Amazon

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Kolkata, India

Qualification

Bachelor

Applicants

Be an early applicant