SPIV Program Manager - BCM, Business Continuity Management

Logistics, Sales & Operations · Project Management · Program Management · Business Analysis

In short

Amazon is hiring a Program Manager for Business Continuity Management (BCM) to lead initiatives in fraud prevention and operational resilience across e-commerce transactions. This role involves designing and executing BCM strategies, transforming operational frameworks, and collaborating with cross-functional teams to ensure business continuity during disruptions.

Responsibilities

Spearhead, design, and execute Business Continuity strategy for manual, 3P vendors, and API vendors, focusing on effective response and recovery capabilities aligned with key metrics (RTO, RPO).
Transform global operational framework by eliminating single points of failure through strategic planning and creative solution design.
Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models.
Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity.
Leverage insights from drills, exercises, and real events to continuously improve continuity programs.
Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies.
Manage and update all SPIV business continuity documentation, ensuring stakeholder alignment.
Maintain clear communication on plan changes and dependencies with partners.
Build and evolve continuity programs using real-world insights and emerging best practices.
Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions.
Foster a culture of preparedness and innovation across global teams.

Requirements

3+ years of program or project management experience.
3+ years of working cross-functionally with tech and non-tech teams.
3+ years of defining and implementing process improvement initiatives using data and metrics.
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
Experience defining program requirements and using data and metrics to determine improvements.
5+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams.
Experience in creating process improvements with automation and analysis, or experience troubleshooting problems and offering solutions to streamline complex challenges.
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines.
Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint).

Desired Qualifications

3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
3+ years of driving process improvements experience.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Experience building processes, project management, and schedules.
Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
3+ years of operational experience.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodations and adjustments are available for individuals with disabilities during the application and hiring process.

Skills

ExcelSQLSharePointPowerPoint

#Business Continuity#Program Management#Risk Management#Operational Resilience#Fraud Prevention#E-Commerce

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