SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Software Engineering

In short

As a Subject Matter Expert in Support & Operations, you will be responsible for the timely resolution of escalated incidents while adhering to quality norms and SLAs. Your expertise in Kubernetes, Ansible, and cloud technologies, particularly Microsoft Azure and Red Hat, will be crucial for driving customer satisfaction and operational excellence. This role involves mentoring team members, validating change orders, conducting root cause analysis, and facilitating customer communication.

Responsibilities

Ensure timely resolution and quality compliance of escalated tickets and incidents using Kubernetes and Ansible, adhering to agreed SLAs.
Mentor team members and administrators in best practices for Kubernetes and Ansible, preparing SOPs and maintaining documentation.
Validate change order implementation plans and ensure human error compliance.
Actively participate in capacity planning discussions to optimize resource allocation.
Facilitate effective communication and presentations in customer meetings to address issues and enhance customer feedback.
Conduct thorough analyses, such as root cause analysis and trend analysis, to improve task performance and present findings to key business stakeholders.

Requirements

Proficient in Kubernetes and Containers Management.
Strong understanding of Ansible for automation and configuration management.
Familiarity with Redhat Linux and Redhat Cluster technologies.
Knowledge of Azure Cloud Services and their integration with Kubernetes.
Excellent analytical and problem-solving skills, with a focus on customer satisfaction and operational efficiency.

Desired Qualifications

Relevant certifications such as Certified Kubernetes Administrator (CKA) or Red Hat Certified Engineer (RHCE) are optional but valuable.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

KubernetesAnsibleMicrosoft AzureRed Hat LinuxContainer ManagementConfiguration ManagementRed Hat Cluster

#Kubernetes#Ansible#Cloud#Azure#Red Hat#Support#Operations#SME#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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