SME - MS Teams, Microsoft Teams Voice, Sharepoint Online

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Cybersecurity · Systems Engineering

Join for updates

In short

HCLTech is seeking an experienced Subject Matter Expert (SME) for MS Teams, Microsoft Teams Voice, and Sharepoint Online in Bengaluru. This role involves troubleshooting Voice protocols on Oracle SBC/ECB and requires strong analytical and networking skills within a banking environment.

Responsibilities

Troubleshoot Oracle SBC/ECB and Voice protocols.
Configure Oracle SBC/ECB.
Perform packet level analysis using Wireshark.
Manage incident, change, and problem management adhering to strict standards.
Communicate effectively on projects and tasks with peers.
Adapt to an agile work environment.
Promote cooperation and recognition of contributions.
Be flexible to work in shifts.

Requirements

Very good understanding of Oracle SBC, ECB and administration experience on Voice protocols.
Troubleshooting skills on Oracle SBC/ECB.
Basic knowledge of Network and Security platform.
Strong experience on IP telephony and its monitoring tools.
Work experience on Configuration of Oracle SBC / ECB, Wireshark tool, Oracle EOM.
Protocol Knowledge : SIP, RTP, TDM, ISDN, UDP, TCP, TLS, SNMP, Radius, LDAP, DHCP, DNS and HTTPS.
Expert troubleshooting techniques in networking down to packet level analysis.
Good understanding on SIP RFC 3261.
DHCP, DNS, Wins, Active Directory knowledge is a must.
Strong analytical and troubleshooting skills.
Proven ability to operate effectively within a high-governance banking environment.
Candidate must perform consistently with strict adherence to all internal standards for incident management, change management and Problem management.
Ability to maintain appropriate level of communication on projects/tasks with peers.
Good business understanding and attention to detail.
Ability to adapt to agile way of work.
Ability to promote cooperation and recognition of contributions to collective efforts.
Should be flexible to work in shifts.

Desired Qualifications

Good business understanding and attention to detail.
Ability to adapt to agile way of work.
Ability to promote cooperation and recognition of contributions to collective efforts.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.
Work with clients across all major verticals.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Microsoft TeamsMicrosoft Teams VoiceSharepoint OnlineOracle SBCOracle ECBSIPRTPTDMISDNUDPTCPTLSSNMPRadiusLDAPDHCPDNSHTTPSWiresharkActive Directory

#MS Teams#Microsoft Teams Voice#Sharepoint Online#Oracle SBC#Oracle ECB#SIP#IP telephony#networking#banking

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website