SME - Monitoring Tools, Event Monitoring

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

Spezialist für Überwachungstools und Ereignisüberwachung, verantwortlich für die Planung, Entwicklung und das Testen von NonStop-Jobs sowie die Verwaltung von Axway Secure Transport-Konten und Routings. Die Rolle beinhaltet die Lösung von Eskalationstickets, die Schulung von Teammitgliedern, die Validierung von Änderungen und die Durchführung von Analysen zur Verbesserung der Servicebereitstellung.

Responsibilities

Plans, develops, and tests NonStop jobs and job schedules for new reports, data extracts, or extracts.
Schedules on-demand NonStop jobs for client reports and extracts.
Creates and maintains accounts on Axway Secure Transport for file transfers.
Creates and maintains Axway routing subscriptions for sFTP processing.
Manages SSH and PGP keys.
Monitors and resubmits file transfers in case of errors.
Works with IDS or vendor on communication errors.
Monitors Axway system performance and collaborates on troubleshooting/reboots.
Ensures timely resolution of escalated tickets and incidents using advanced monitoring and event analysis techniques, adhering to SLA and quality standards.
Mentors team members and administrators, provides guidance on monitoring tools and best practices, prepares SOPs, and maintains documentation.
Validates change order implementation plans using monitoring tools, ensuring compliance with human error protocols.
Participates in capacity planning discussions to optimize resource allocation.
Fosters positive customer relationships by engaging in meetings, capturing feedback, and addressing issues.
Conducts in-depth analyses, including root cause and trend analysis, using monitoring data to generate reports and insights for stakeholders.

Requirements

Proficient in monitoring tools and technologies related to event monitoring and incident management.
Strong analytical skills with the ability to perform root cause analysis and trend analysis.
Excellent communication skills for effective stakeholder engagement and documentation.
Familiarity with ITIL processes and best practices in incident management.

Desired Qualifications

ITIL Foundation Certification (Optional but valuable).
Certification in relevant monitoring and automation tools (Optional but valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a place that puts people first.
Global technology company with over 230,000 people across 60 countries.
Delivering capabilities centered around digital, engineering, cloud, and AI.
Works with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

NonStop Job SchedulerAxway Secure TransportSFTPSSHPGPMonitoring ToolsEvent MonitoringIncident ManagementRoot Cause AnalysisTrend AnalysisITIL

#Monitoring Tools#Event Monitoring#Incident Management#ITIL#NonStop#Axway

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website