SME - Azure DevOps, Terraform

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

The Subject Matter Expert in Support & Operations is responsible for timely resolution of escalations and incidents using IaC and Terraform in Azure environments. This role involves mentoring team members, validating change plans, engaging with customers, and conducting root cause analysis to ensure operational excellence and customer satisfaction.

Responsibilities

Ensure timely resolution and quality compliance of escalated incidents using IaC and Terraform within Azure environments, adhering to SLAs.
Mentor team members and administrators in best practices for Azure IaaS, PaaS, and Kubernetes.
Prepare Standard Operating Procedures (SOPs) and maintain comprehensive documentation for operational processes.
Validate change order implementation plans and ensure human error compliance by applying best practices in Terraform configurations and Azure infrastructure management.
Actively engage in customer meetings to address concerns and gather feedback, leveraging knowledge of Azure services.
Conduct root cause analysis and trend analysis to validate findings and provide insights through reports.

Requirements

Strong understanding of Infrastructure as Code (IaC) principles and hands-on experience with Terraform.
Proficient in Azure services including IaaS, PaaS, and Kubernetes.
Excellent analytical skills with the ability to perform root cause and trend analyses.
Effective communication and presentation skills to liaise with business stakeholders.
Familiarity with ITIL or similar frameworks for incident management and service delivery.

Benefits

Certification in Azure Solutions Architect or Terraform Associate is optional but valuable.
ITIL Foundation Certification is recommended.

Skills

AzureDevOpsTerraformInfrastructure as CodeIaaSPaaSKubernetesITIL

#Azure DevOps#Terraform#DevOps Engineer#Cloud Engineering#Infrastructure as Code

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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