Azure Customer Engineer
Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering
In short
Responsibilities
- Build deep understanding of customer architectures and workloads to anticipate risks and drive proactive improvements.
- Own a portfolio of high-priority customer support cases end-to-end, ensuring timely resolution and high-quality customer experience.
- Lead resolution of complex, high-impact Azure incidents, ensuring fast mitigation and clear communication.
- Drive timely, high-quality root cause analysis to identify systemic issues and prevent future occurrences.
- Develop deep technical expertise in Azure domains and apply it across multiple customers to drive reusable solutions.
- Advocate for customers by driving product feedback, feature requests, and improvements that enhance Azure resiliency.
Requirements
- Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field.
- 2+ years of experience in technology industry, cloud, technical support, and/or customer experience engineering, OR equivalent experience.
- Must pass the Microsoft Cloud background check.
- Requires verification of U.S. citizenship due to citizenship-based legal restrictions.
- Must provide U.S. citizenship verification via a valid passport or other approved documents, or possess a verified US government Clearance.
Desired Qualifications
- Demonstrated deep technical expertise and hands-on experience in at least one primary cloud technology or service area (Compute, Storage, Networking, Identity).
- Ability and willingness to develop proficiency in a secondary IaaS or PaaS service area.
- 2+ years of customer-facing support experience.
- Active US Government Secret Security Clearance.
- Experience in government, sovereign, or regulated environments.
- Clear, confident communication with customers and senior stakeholders.
- Experience using telemetry, diagnostics, or engineering tools to identify and resolve issues.
Benefits
- USD $102,100 - $202,200 per year base pay range (USD $133,800 - $219,200 in SF Bay/NYC).
- Eligible for benefits and other compensation.
- Access to additional benefits and pay information via provided link.
- Inclusive, collaborative global team environment.
- Culture of empowerment, inclusion, and growth mindset.
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$102,100–202,200 · Negotiable
Experience Level
Mid-Senior
Locations
United States
Qualification
Applicants
Be an early applicant
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