Services Business Process Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
The Global Services Portfolio team seeks a Business Process Manager to lead ongoing management and improvement of Services processes from sales to retirement. This role involves documenting processes, identifying inefficiencies, and partnering with stakeholders to implement sustainable improvements. The ideal candidate has strong analytical skills and a pragmatic approach to change.
Responsibilities
- Own the process governance framework for Global Services.
- Document and maintain all Services processes, including process maps, SOPs, and role definitions.
- Partner with Services leadership and process owners to build and prioritize the process improvement roadmap.
- Define the end-to-end process architecture across the Services lifecycle.
- Drive improvements to sales, renewal, and delivery processes across all channels.
- Set lifecycle management standards for services from launch to retirement.
- Liaise with IT, translating business needs into system and infrastructure requirements.
- Lead root-cause analysis for complex, cross-functional process issues.
- Define and track process performance measures, report results to leadership, and use data to guide improvement decisions.
- Lead change management and adoption through training, communication, and coaching.
- Identify and develop individuals across the organization to become Subject Matter Experts.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, Information Systems, or a related field, or equivalent practical experience.
- 7+ years of experience in business process management, operational excellence, business analysis, service operations, or continuous improvement.
- Demonstrated experience mapping and improving end-to-end processes that cross functions and systems.
- Experience defining business requirements and partnering with IT on process and system changes.
- Strong facilitation, documentation, problem-solving, and change adoption skills.
- English language proficiency with effective oral and written communication skills.
Desired Qualifications
- Lean Six Sigma, BPM, or other continuous improvement certification.
- Experience with services sales, renewals, delivery operations, service lifecycle management, or customer support.
- Experience developing SOPs, work instructions, controls, process measures, and governance routines.
- Familiarity with CRM or ERP environments, digital customer journeys, and workflow tools.
- Experience with omnichannel process design and implementation (e-commerce, internal and partner-led sales).
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation and holiday leave
Skills
Business Process ManagementOperational ExcellenceBusiness AnalysisService OperationsContinuous ImprovementLean Six SigmaBPMCRMERP
#Business Process Management#Process Improvement#Service Lifecycle Management#Customer Experience
About Emerson
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…
Company
EmersonJob Posted
17 hours ago
Employment Type
Full Time
Work mode
Hybrid
Hours per week
40
Experience Level
Senior
Locations
Debrecen, Hungary
Qualification
Bachelor
Applicants
Be an early applicant
Similar Jobs
Alstom
Dallas, United StatesHRBP Dallas and Houston
Full Time Be an early applicant Posted 4 days ago
Microsoft
United StatesReal Estate Portfolio Management IC5
US$117–204k/yr Full Time Be an early applicant Posted 4 days ago
Saab
Auburn Hills, United States of America +1 moreFinance Manager
US$132–172k/yr Full Time Be an early applicant Posted 4 days ago
Volvo Group
Greensboro, United States +1 moreSenior Service Leader
US$111–137k/yr Full Time Be an early applicant Posted 4 days ago
Alstom
Plattsburgh, United StatesContinuous Improvement Specialist (Internship)
US$25/hr Internship Be an early applicant Posted 4 days ago
IKEA
Oak Creek, United StatesCustomer Resolutions Specialist
US$20–28.2/hr Full Time Be an early applicant Posted 4 days ago