In short
The Service Writer position provides administrative support to the Service Department, focusing on maintaining service reports, managing work orders, and ensuring clear communication with staff, customers, and vendors. This role requires a High School diploma, 2-3 years of administrative experience, and proficiency in Microsoft Office, with a preference for experience in warranty or vehicle repair work orders.
Responsibilities
- Perform administrative support to the Service Department.
- Maintain consistent service reports, focusing on timely preparation and closure of work orders.
- Accurately summarize technician notes to reflect complaint, cause, and correction.
- Open and/or close internal and external work orders in a timely manner.
- Follow approved service department administrative policies and procedures.
- Assist with coordination of work order completeness for internal and external customers.
- Adhere to safety and health precautions.
- Perform other duties as assigned by supervisor.
Requirements
- High School diploma or equivalent.
- 2-3 years of experience as an administrative or office assistant.
- Proficient in Microsoft products like Excel and Word.
- Customer relations and phone etiquette skills.
- Proficient writing skills.
- Ability to self-manage goals and assignments with minor direction.
- Able to work planned overtime when required/approved.
- Able to work in a team/supportive environment.
- Requires prolonged periods of sitting and/or standing, and occasional stooping, bending, and reaching.
- Occasional lifting, pulling, carrying, or pushing objects up to 10lbs.
- Potentially exposed to noisy, dusty areas, outdoor elements and environment.
- Able to climb stairs and may need to climb up heavy equipment and use a small step ladder.
Desired Qualifications
- Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
- 2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.
- Bilingual is a plus – fluent with English, oral and writing skills.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make combining work and personal life easier.
Skills
Microsoft ExcelMicrosoft Word
#transportation#infrastructure#administrative support#service department#customer service#work orders#reporting#Microsoft Office
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
13 hours ago
Employment Type
Full Time
Work mode
On Site
Salary
US$26–31 · Negotiable
Experience Level
Mid-Senior
Locations
Bakersfield, United States
Qualification
Diploma, Bachelor
Applicants
Be an early applicant
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