Service Planner
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Office Administration
In short
Atlas Copco is seeking a Service Planner for their Uddingston team. This role involves coordinating service activities, scheduling work, ensuring resource availability, and communicating with customers to provide a seamless service experience. The position offers a hybrid work model, competitive benefits, and opportunities for career growth within a global organization.
Responsibilities
- Planning and scheduling service work to meet customer needs and deadlines.
- Creating, allocating, and releasing service orders to engineers.
- Ensuring parts and resources are available ahead of visits.
- Communicating with customers to arrange and confirm service appointments.
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work.
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests.
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects.
Requirements
- Organised and comfortable managing multiple priorities.
- Clear communication with customers and colleagues.
- Enjoy problem solving and improving processes.
- Experience in planning, administration, customer service, or coordination.
- Motivated to learn and develop knowledge.
Desired Qualifications
- Service industry experience is helpful but not essential.
Benefits
- Hybrid working and a supportive team environment.
- Modern office with activity-based working.
- Ongoing development, including at least 40 hours of training per year.
- Competitive benefits and pension scheme.
- 36-hour working week supporting work-life balance.
- Opportunities to grow your career within a global organisation.
#Service Planner#Customer Service#Uddingston#Hybrid
Company
Atlas Copco
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Uddingston, United Kingdom
Applicants
Be an early applicant