Service Delivery Manager
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Project Management
In short
Ericsson is looking for a Project Manager to oversee hardware delivery and supply chain projects in Plano, Texas. The role involves managing project execution, finances, and stakeholder communication to ensure timely and high-quality delivery. A Bachelor's degree and at least 5 years of relevant experience are required.
Responsibilities
- Manage day-to-day execution of hardware and logistics projects, ensuring compliance with schedules, budgets, and milestones.
- Coordinate with Logistics Managers and operational teams to track hardware movement and project progress.
- Maintain project plans, schedules, risks, actions, issues, and dependencies.
- Prepare and distribute project status reports, dashboards, KPIs, and customer updates.
- Monitor project financials, including budget tracking, forecasting, cost management, and variance reporting.
- Support customer meetings and stakeholder communications by providing accurate project data and reporting.
- Track project deliverables and coordinate cross-functional teams for timely execution and issue resolution.
- Manage project escalations and support risk mitigation activities.
- Ensure timely processing and reconciliation of goods receipts and project-related financial transactions.
- Prepare project close-out documentation, customer acceptance records, and lessons learned.
- Support process improvement initiatives and reporting enhancements.
- Coordinate with vendors, suppliers, and internal stakeholders to meet project requirements.
Requirements
- Bachelor's degree or higher in Business, Supply Chain Management, Engineering, Operations, Logistics, Telecommunications, or a related field.
- Minimum of 5 years of experience in project management, supply chain operations, logistics, service delivery, or related operational functions.
- Experience managing project schedules, budgets, status reporting, and customer deliverables.
- Knowledge of hardware logistics, transportation operations, customer delivery processes, and supply chain operations.
- Strong financial acumen with experience tracking budgets, forecasts, costs, purchase orders, invoicing, and goods receipt processes.
- Excellent analytical and problem-solving skills with attention to detail and accuracy.
- Strong customer relationship, stakeholder management, and communication skills.
- Proven ability to coordinate and influence cross-functional teams in a matrixed environment.
- Experience managing project risks, issues, escalations, and project close-out activities.
- Advanced proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Power BI, with the ability to translate data into actionable business insights.
- Highly organized, results-oriented, and capable of managing multiple priorities while consistently meeting project commitments.
Benefits
- Opportunity for an annual bonus based on business and individual performance.
- Choice of three medical plan options and a dental plan option with company credits towards premiums.
- 401(k) Plan with automatic 3% company contribution and a 4% match on eligible pay.
- Company credits for basic life insurance, accidental death and dismemberment coverage, and short-term and long-term disability coverage.
- Option to participate in Ericsson’s Stock Purchase Plan.
- Minimum of 15 days of accrued vacation, up to 3 personal days per year.
- 11 annual holidays.
- 8 hours of volunteer time.
- 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave.
- 6 weeks of parental or adoption leave at 100% of pay.
- Financial wellness programs, educational assistance, matching gifts, and recognition programs.
#Supply Chain#Hardware Delivery#Project Management#Logistics#Customer Service
Company
Ericsson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Plano, United States
Qualification
Bachelor
Applicants
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