Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Science · IT Support

In short

Seeking a Senior Technical Lead in Chennai, Tamil Nadu, with experience in Empower3 FR10 CDS L2 & L3 Technical Support and Empower Enterprise Architecture. Responsibilities include providing technical guidance, conducting code reviews, and ensuring process compliance.

Responsibilities

Provide technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
Conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization, implementation of best practices and coding standards to ensure successful delivery of complex projects.
Ensure process compliance in the assigned module and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
Collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.
Provide technical support of Empower to Quality Control, Batch Release, Production operations.
Provide first level diagnostic of incidents and support business users, ensuring timely resolution of technical or business related issues.
Experience in handling service disruption bridge calls.
Understand and comply with core standard operating procedures and working instructions.

Requirements

Experience in Empower3 FR10 CDS L2 & L3 Technical Support.
Knowledge on Empower Enterprise Architecture.
Knowledge on Empower Administrator activities (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing).
Knowledge on sample set, method set, instrument method and report method.
Knowledge of Empower installation and qualification of LACE machine.
Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks.
Knowledge of configuring instruments and LACE machine.
Knowledge of software products and tools with Empower CDS with data archival system nugenesis etc.
Knowledge in lab instrument (Agilent, WATERS, Shimadzu instruments) configuration with Empower application.
Ability to work independently in a fast-paced and challenging environment.
Good working experience on ITIL Service delivery processes and GMP validation processes.

Desired Qualifications

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Empower3 FR10 CDSEmpower Enterprise ArchitectureEmpower AdministratorAgilent instrumentsWATERS instrumentsShimadzu instrumentsITIL Service deliveryGMP validationnugenesis

#technical support#empower cds#quality control#batch release#production operations#itil#validation#code reviews#quality assurance#performance optimization#project scope#stakeholder collaboration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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