Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

In short

HCLTech is seeking a Senior Technical Lead in Noida, Uttar Pradesh to manage ServiceNow platform architecture, ITSM processes, and lead a development team. Responsibilities include handling escalations, conducting root cause analysis, collaborating with cross-functional teams, and ensuring process compliance through code reviews and quality assurance.

Responsibilities

Act as a point of escalation for complex and high-priority customer issues utilizing advanced problem-solving skills and technical expertise.
Conduct root cause analysis for critical issues using data analysis tools and methodologies.
Collaborate with Product Management, Development, and QA teams to provide strategic feedback and influence design decisions.
Provide technical assistance and mentorship to team members.
Drive continuous improvement initiatives for support processes and workflows.
Provide technical guidance to a team of developers, enhancing their capabilities and productivity.
Conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization, and implementation of best practices.
Ensure process compliance in the assigned module and participate in technical discussions as a technical consultant.
Collaborate with stakeholders to define project scope, objectives, and deliverables, and prepare status reports.

Requirements

In-depth knowledge of product support processes across L1-L2-L3 levels.
Strong understanding of customer service principles and practices.
Proficiency in root cause analysis techniques and tools.
Excellent communication and collaboration skills.
Advanced problem-solving skills with the ability to analyze complex issues and develop actionable solutions.
Experience with ServiceNow platform architecture, ITSM (Incident, Problem, Change, Request).
Experience with ServiceNow scripting and troubleshooting.
Experience with Flow Designer / Workflow Editor.
Experience with Integrations and MID Server.
Experience with Security, ACLs, and role management.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

ServiceNowITSMFlow DesignerWorkflow EditorMID ServerACLs

#ServiceNow#ITSM#technical lead#architecture#scripting#troubleshooting#flow designer#workflow editor#integrations#MID Server#security#ACLs#role management#escalation#problem-solving#root cause analysis#product management#development#QA#customer service#communication#collaboration#code reviews#quality assurance#performance optimization#coding standards#stakeholders#project scope#status reports

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website