Senior Service Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Embedded Systems

In short

Emerson MSOL Lifecycle Services seeks a Senior Service Engineer in Dhahran, Saudi Arabia, to provide expert aftermarket services including startup, commissioning, maintenance, and troubleshooting for Analytical and Measurement products. The role requires a Bachelor's Degree or Diploma in a related engineering field and 3-5 years of hands-on experience in process control environments.

Responsibilities

Carry out startup and commissioning activities, fault analysis, troubleshooting, repair, and maintenance of Analytical Systems and Measurement Products.
Provide advanced technical support for Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, CEMS, Process Gas Chromatographs, Cascade systems, and Measurement Products.
Perform site surveys, site walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities.
Execute field modifications and upgrade projects independently or under supervision.
Support and mentor Field Service Engineers in troubleshooting activities.
Conduct customer training on product operation, maintenance, and best practices.
Support LTSA and AMC planning and execution.
Build strong customer relationships to enhance customer satisfaction and long-term loyalty.
Support initiatives aimed at growing aftermarket services revenue.
Prepare service reports and ensure timely communication of project and service outcomes to customers.

Requirements

Bachelor's Degree or Diploma in Instrumentation, Electronics, Electrical, Mechanical Engineering, or a related discipline.
Minimum 3-5 years of hands-on experience as a Service Engineer, Project Engineer, or Instrument Engineer in process control environments.
Experience in commissioning, startup, maintenance, and troubleshooting of analytical systems and measurement products.
Strong understanding of process instrumentation and analyzer technologies.
Excellent troubleshooting and problem-solving abilities.
Good communication and customer engagement skills.
Proficiency in the English language.

Desired Qualifications

Strong computer skills including Microsoft Office and engineering software applications.
Knowledge of control and instrumentation theory and maintenance of online liquid analyzers, gas analyzers, gas chromatographs, and petroleum measurement systems.
Experience servicing Emerson Analytical, Metering Systems, Measurement, and RTG products.
Ability to deliver customer training programs related to product operation and maintenance.
Knowledge of lifecycle services, maintenance contracts, and aftermarket support programs.

Benefits

Medical insurance plans
Employee Assistance Program
Tuition reimbursement
Employee resource groups
Recognition programs
Flexible time-off plans
Paid parental leave
Vacation and holiday leave

Skills

Microsoft Office

#Service Engineer#Field Service#Commissioning#Maintenance#Troubleshooting#Technical Support#Analytical Systems#Measurement Products#Fire & Gas Detectors#Liquid Analyzers#Combustion Analyzers#Continuous Gas Analyzers#CEMS#Process Gas Chromatographs#Cascade systems

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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