Senior Program Manager, Delivery Experience, IN DEX
Logistics, Sales & Operations · Program Management
In short
Amazon is seeking a Senior Program Manager to enhance the delivery experience in India. This role involves collaborating with cross-functional leaders to plan and deploy customer experience capabilities globally, with a strong emphasis on data analysis and driving improvements. The ideal candidate will have a proven track record in program management, ability to navigate complexity, and strong communication skills.
Responsibilities
- Identify, scope, and deliver large end-to-end programs.
- Engage with experienced cross-disciplinary teams to design innovative customer-facing initiatives.
- Anticipate bottlenecks, provide escalation management, and make trade-offs between business needs and technical constraints.
- Break down significantly complex projects into manageable pieces and deliver them successfully.
- Analyze large amounts of data to drive and influence discussions.
- Leverage existing data generated by other BIEs and be self-sufficient when data is not readily available.
- Identify trends, concerns, and opportunities by analyzing key input/output metrics.
- Track progress on goals and identify opportunities to further enhance customer experience.
- Communicate status, progress, concerns, and help required to senior leadership.
- Drive improvements through strong communication, identifying data patterns, analyzing datasets, and influencing stakeholders.
Requirements
- 7+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Working knowledge of SQL for data analysis.
- Nifty with Excel (Power Pivot) and using data to drive/influence discussions.
- Ability to navigate ambiguous programs.
- Influence without authority.
- High bias for action.
Desired Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
- Proficiency with AI tools for rapid data analysis and insight generation.
- Proven ability to drive product adoption across large, distributed organizations with diverse stakeholder groups.
Benefits
- Opportunity to enable Amazon India to build a fast, reliable, and sustainable customer shopping and delivery experience.
- Collaborate across a team of program, product, tech, BI and Science leaders.
- Partner with teams across the globe to launch and drive impact through bespoke product solutions.
- Work on customer search experience, build new widgets, improve personalization, and enhance speed perception.
- Inclusive culture that empowers Amazonians.
- Workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.
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Company
Amazon
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Master, Bachelor, Diploma
Applicants
Be an early applicant