Senior Program Manager, APAC/TR/ZA Payment Business Operations

Logistics, Sales & Operations · Program Management

In short

As a Senior Program Manager in Amazon's APAC/TR/ZA Payment Business Operations team, you will lead operational excellence for online payment systems, focusing on business health and customer experience. You will manage projects, third-party partnerships, and collaborate with global teams to enhance payment offerings.

Responsibilities

Lead partner assessments, contract negotiations, and launch readiness for new payment projects
Drive improvements to address customer pain points within the Payments organization
Manage operational relationships with third-party partners and internal stakeholders
Identify operational gaps and set requirements for new projects
Oversee medium to large-sized business operations projects
Train analysts on internal escalation responses and customer service resolution
Collaborate with business and technical teams to support new payment products
Work with technology teams to improve payment processing performance
Define and analyze metrics to assess performance and trends

Requirements

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of program or project management experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements

Desired Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

program managementproject managementdata analysisprocess improvement

#Project/Program/Product Management--Non-Tech

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