The Job

Senior Business Process Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

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In short

Emerson is looking for a Senior Business Process Specialist in Estado de Mexico, Mexico. This role involves managing part creation, pricing activities, archiving, and CRM support. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a similar industrial role.

Responsibilities

  • Initiate part number creation and extension forms, loading details into Oracle.
  • Provide technical product descriptions and create part numbers in cooperation with relevant teams.
  • Track implementation metrics using Excel and dashboards.
  • Pull detailed reports from Oracle and Excel for pricing analysis.
  • Implement prices on products using pricing models.
  • Work with cross-functional teams to develop pricing on quote and order components.
  • Facilitate archiving of documents and RFQs in the electronic database (OCM).
  • Register and assign RFQs and support requests from customers in CRM.
  • Maintain an updated CRM database with new customers and contacts.
  • Manage lead time support requests, educating customers and providing requested information.
  • Support maintenance of Power BI dashboards and daily reports for other teams.
  • Act as a tester for business process implementation or improvements.
  • Prioritize business needs based on urgent inquiries to ensure timely addressing of requests.

Requirements

  • Bachelor’s degree in STEM or a related field.
  • Minimum 2 years’ experience in a similar role within the industrial space.
  • Effective communication, negotiation, and influencing skills.

Desired Qualifications

  • Ability to work effectively across company departments to produce quick results.
  • Ability to resolve customer claims.
  • Ability to multi-task and manage competing priorities.
  • Self-starting and action-oriented.
  • Ability to comprehend technical details/technical literacy.
  • Customer Focus.
  • Ensures Accountability.
  • Being Resilient.
  • Plans and Aligns.
  • Collaborates.

Benefits

  • Variety of medical insurance plans with dental and vision coverage.
  • Employee Assistance Program.
  • 401(k).
  • Tuition reimbursement.
  • Employee resource groups.
  • Recognition programs.
  • Flexible time off plans.
  • Paid parental leave (maternal and paternal).
  • Vacation and holiday leave.
#Business Process#Oracle#Excel#Power BI#CRM#Sales Operations
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Company

Emerson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Metepec, Mexico

Qualification

Bachelor

Applicants

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