Senior Analyst - English, Arabic, Microsoft Windows
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
Responsibilities
- Provide Level 1 Remote Desktop Support by diagnosing and resolving hardware, software, and network issues via telephone, email, and chat.
- Ensure adherence to agreed SLAs for ticket resolution.
- Uphold quality standards by monitoring voice and accent, ensuring compliance with regulatory requirements and company policies.
- Enhance customer experience and satisfaction by achieving first call resolution and maintaining a low average handling time.
- Update work logs diligently and follow escalation processes for complex problems.
- Update the knowledge base and pursue self-development initiatives.
Requirements
- Proficient in Arabic and English, with strong verbal and written communication skills.
- Solid understanding of Windows Operating Systems and Remote Desktop Support Tools.
- Familiarity with Ticketing Systems and Service Desk Operations.
- Good problem-solving skills with a focus on customer service.
- Basic knowledge of networking concepts and troubleshooting methodologies.
Desired Qualifications
- ITIL Foundation Certification (Optional but valuable).
- CompTIA A+ Certification (Optional but valuable).
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at HCLTech.
- A place that puts its people first.
- Global technology company with a presence in 60 countries.
Skills
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
3 weeks ago
Employment Type
Full Time
Work mode
Remote
Experience Level
Senior
Locations
Chennai, India
Applicants
Be an early applicant
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