Senior Administrator - Symantec Email Security, Endpoint Security

Technology, Data & Digital · Software & Web Development · Software Engineering · Cybersecurity · IT Support

In short

The Sr. Symantec Support Administrator will provide advanced technical support and operations management for Symantec Endpoint Protection and EDR. This role involves troubleshooting complex incidents, conducting root cause analysis, and implementing solutions to improve the organization's security posture and customer satisfaction.

Responsibilities

Provide advanced technical support by troubleshooting complex incidents related to Symantec Endpoint Protection and EDR, ensuring timely resolution.
Conduct thorough root cause analysis for escalated incidents, implementing effective solutions to resolve technical and security issues.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams.
Ensure a positive customer experience and high Csat scores by achieving first call resolution and minimizing re-openings.

Requirements

In-depth knowledge of Symantec Endpoint Protection and EDR.
Solid troubleshooting skills for complex technical issues.
Strong understanding of root cause analysis methodologies.
Familiarity with support ticketing systems and SLA management.
Excellent communication and coaching skills.

Desired Qualifications

Optional but valuable certifications: Symantec Certified Specialist (SCS), ITIL Foundation Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 employees across 60 countries.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Symantec Endpoint ProtectionEDRTroubleshootingRoot Cause AnalysisTicketing SystemsSLA ManagementCommunicationCoaching

#Symantec#Endpoint Security#Email Security#EDR#IT Support#System Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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