Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis

In short

The Sr Administrator position focuses on providing advanced technical support and ensuring operational excellence through expertise in SailPoint IIQ and Java. Key responsibilities include troubleshooting, root cause analysis, and implementing solutions to maintain a robust security posture and enhance customer satisfaction.

Responsibilities

Provide advanced technical support using SailPoint IIQ and Java to analyze complex incidents, perform root cause analysis, and implement effective solutions.
Manage complex tickets, adhering to quality standards and regulatory requirements, ensuring resolutions are delivered within agreed SLAs.
Collaborate with cross-functional support teams for seamless operations and to enhance the organization's security posture.
Facilitate knowledge management by updating the knowledge base, developing training materials, and mentoring junior analysts.
Enhance customer experience by achieving first call resolution metrics and minimizing rejected resolutions.

Requirements

Proficient in SailPoint IIQ and Java development with advanced troubleshooting skills.
In-depth understanding of security protocols and incident management processes.
Solid familiarity with Service Level Agreements and customer satisfaction metrics.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Desired Qualifications

Optional but valuable certifications: SailPoint IIQ Certified Implementation Engineer, Java SE 11 Developer Certification.

Benefits

Opportunity to supercharge your potential and find your spark at HCLTech.
A place that puts its people first.
Work with a global technology company.
Engage with clients across major verticals.
Consolidated revenues of $14.8 billion as of 12 months ending September 2026.

Skills

SailPoint IIQJavaSailPoint FAMSecurity ProtocolsIncident ManagementService Level Agreements (SLAs)Customer Satisfaction

#SailPoint IIQ#Java#SailPoint FAM#Security#IT Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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