Senior Administrator - Microsoft Windows, Microsoft Servers RDS, Touch Services

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Software Engineering

In short

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By adhering to quality standards and collaborating with cross-functional teams, the Sr Administrator ensures a secure and efficient operational environment.

Responsibilities

Provide advanced technical support for Microsoft VDI Solutions and RDSH by diagnosing and resolving complex incidents, ensuring rapid restoration of services while adhering to quality standards and SLAs.
Conduct thorough root cause analyses of escalated incidents, implementing effective solutions to mitigate technical and security issues, thereby enhancing system reliability.
Engage in value-adding activities such as updating and managing the knowledge base, delivering training sessions for new team members, and coaching analysts to improve team performance.
Collaborate with other support teams to address complex tickets, ensuring seamless operations, a robust security posture, and timely resolution of incidents.
Strive for positive customer experiences by achieving first call resolution, minimizing rejected resolutions and reopened cases, and proactively addressing security threats.

Requirements

Advanced proficiency in Microsoft VDI Solutions and RDSH.
Strong understanding of Windows Operating Systems and Touch Services.
Familiarity with Video and Telepresence Technologies.
Excellent problem-solving skills and analytical thinking.
Ability to communicate effectively with technical and non-technical stakeholders.

Desired Qualifications

Microsoft Certified: Azure Administrator Associate (Optional But Valuable).
ITIL Foundation Certification (Optional But Valuable).

Benefits

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Microsoft VDI SolutionsMicrosoft Server RDSTouch ServicesWindows Operating SystemsVideo ConferencingTelepresence Technologies

#IT Support#Technical Support#Microsoft#Windows Server#RDS#VDI

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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