Senior Administrator - MDM Intune,Intune
Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support · Software Engineering
In short
Senior Administrator - MDM Intune,Intune role in Bangalore, India. This position enhances operational efficiency through automation tools, focusing on asset management and ITIL processes, requiring advanced technical support for Intune and SCCM/SMS.
Responsibilities
- Provide advanced technical support for Intune and SCCM/SMS, performing root cause analysis and implementing solutions.
- Collaborate with cross-functional support teams to resolve complex tickets within SLAs.
- Conduct knowledge base updates and management initiatives, mentoring and training new analysts.
- Adhere to quality standards, regulatory requirements, and company policies.
- Enhance customer experience and CSAT by achieving first call resolution rates and minimizing issues.
Requirements
- In-depth knowledge of Intune and SCCM/SMS for client lifecycle management.
- Proficiency in Directory Services and Microsoft Enterprise Mobility Suite.
- Strong analytical and troubleshooting skills for complex technical issues.
- Excellent communication skills for effective collaboration and customer interaction.
Desired Qualifications
- Optional but valuable: Microsoft Certified: Modern Desktop Administrator Associate.
- Optional but valuable: Microsoft Certified: Security, Compliance, and Identity Fundamentals.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company with over 223,000 people across 60 countries.
- Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
- Broad portfolio of technology services and products.
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues of $14.8 billion as of 12 months ending June 2026.
#MDM#Intune#SCCM#SMS#ITIL#Asset Management#Automation#Technical Support#Client Lifecycle Management#Microsoft#Enterprise Mobility
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bangalore, India
Applicants
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